Returns & Exchanges
At Project Repat, we want you to love your custom t-shirt quilt, but due to the personalized nature of our products, we offer a satisfaction guarantee to ensure your memories are preserved perfectly. If your quilt arrives with a manufacturing defect or does not meet our quality standards, we are committed to making it right through a repair or replacement process.
Contact Support
Email our customer service team within 30 days of receiving your quilt to report any issues or defects with your order.
Submit Photos
Provide clear photographs of the specific area of concern so our production team can evaluate the best way to resolve the issue.
Receive Return Label
If a manufacturing error is confirmed, we will provide a prepaid shipping label for you to send your quilt back to our production facility.
Repair or Replacement
Once received, our expert quilters will prioritize your item for repair or reconstruction to ensure it meets our high-quality standards before shipping it back to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing